Every company should have a set of written principles that its owners, employees and customers can look to for inspiration, motivation and guidance. Words to live by, if you will. Our motivation at Biltwell was pretty simple back in 2005:
We believe the era of 800-dollar billet air cleaners is over.
There’s nothing about a leather-trimmed hand control or lighted skull ignition cover that’s rooted in improved function or performance.
Any motorcycle part designed, manufactured or sold for the sole purpose of making its owner look like a tough guy (think $189 tribal-flamed billet shifter nob) is a waste of time and money.
With these thoughts in mind, the guiding principles of the Biltwell brand were forged.
As we see it, there are a growing number of riders and garage-shop mechanics out there who love the art and science of hand-built motorcycles, but who want nothing to do with today’s custom bike scene.
Like the founders of Biltwell, these new motorcycle riders grew up surfing, skating and riding BMX. Our collective involvement in action sports gives us a cultural, technical and entrepreneurial advantage over the nostalgia-chasing dentists, chiropractors and stockbrokers who rode before us.
Tomorrow’s motorcycle riders simply will not accept the fake bad-boy bullshit that has glutted the market for the last 20 years, nor will they be victimized by heartless, mindless marketing. In short, they are hard-working guys who demand honesty, value and performance.
Every Biltwell product will be engineered and manufactured and priced to meet standards of function, performance and value that make sense in the real world. Simple, honest and high-quality motorcycle parts and accessories that anyone can afford, and that everyone will be proud to use and own.
At Biltwell, we think quality counts. We hope you agree with us, and that you think our motorcycle parts and accessories embody ideals that you value and that make sense. To everyone who believes in our people and our company, thanks for your support.
…Nothing in our philosophy or core principles has changed since day one. If we had to add anything to it as things have progressed it would be this:
Forget the fashion-show, don’t worry about internet know-it-alls and the self righteous, just build, ride and enjoy your motorcycle!
In English, scroll down.
Lähetyksen toimitustavaksi on valittavissa Postin, Matkahuollon tai DB Schenkerin palveluita. Kirjelähetyksistä et saa seurantakoodia, pakettilähetyksistä sen saat.
Sinun valittavanasi on maksuille myös Postiennakko, tilisiirto ja Klarna. Näistä löydät lisätietoa alla olevan linkin takaa.
Ohje palautuksen tai vaihdon tekemiseen löytyy toimitustavat ja -kulut sivun alareunasta.
Placing an order
Domestic shipping: Parcels 6,90 € and letters 4,90 €.
Orders can be paid in advance with Checkout online payment (using Finnish bank systems or major credit cards) and PayPal. Advance payment costs nothing.
Prices are affected by whether or not you order inside the European Union. In Finland, like most other countries in EU, we have Value Added tax which is nominally 24 %.
Domestic orders can be returned and refunded in full within 14 days of receiving the goods. International returns are not accepted, unless the freight is paid by the customer (back and forth).
Once you make an order and give us your e-mail address, you get a couple of automatic e-mail messages. The first one, order confirmation, is sent immediately. For orders that require payment quotation you get a separate e-mail including payment information. Once the package is sent the system sends you an e-mail about this. Included is a tracking code if applicable to the shipping method.
We try to keep the web pages 100% up to date about item availability. As nothing is perfect, sometimes it fails, ie. you might order something that really isn’t available. If this happens, we will try to contact you. If you haven’t supplied phone or e-mail information and we don’t have something you ordered, we’ll either send your order without the item or not at all. So please include a working e-mail address and do check it after making an order! Once again: we do not use your personal info for any marketing purposes.
Contact us by e-mail. When sending us e-mail clearly indicate what the message is about. If it’s about an order, provide all the details, like the order number and the name of the person who originally placed the order. When answering to our e-mails, please quote all the previous messages. We receive a lot of e-mails, so when we get a message from email@example.com that says “Okay” it’s very hard to find out what’s it all about.
Check your e-mail system that you have sufficient space for new messages. We are fast and reliable, technology isn’t. If you don’t hear from us in a few days, our response has been lost in a spam filter or some other technical problem has occurred.
Our contact information: firstname.lastname@example.org